Mystery Shopping | Mystery Consumer | Secret Shopper
Once an agreement has been established between MarketStat and your business, one of our consultants will contact you to discuss the details for implementing our services. We will work in tandem with you to create an assessment that thoroughly addresses your objectives, and it will be customized to meet your specific needs.
Your evaluation is unique because we align it directly to your expectations and goals for the assessment. This approach is intended to clarify for both you and MarketStat what results and outcomes you are expecting to take away from our work.
After the details of the survey are approved, it is assigned to one of our company trained shoppers. The detailed information provided with your survey acquaints them with your company’s environment and the specific areas of assessment. Our experienced shoppers are independent consultants and are evaluated by MarketStat on a consistent basis.
Once assessments have been completed they are immediately uploaded to MarketStat’s web-enabled software for our immediate review. What happens after the review?
Information is quickly reviewed by our company consultants for accuracy and clarity to ensure a comprehensive evaluation. Our rigorous standards of internal assessment will ensure that the information you receive is aligned with the objectives agreed on by MarketStat and you.
Real-time data is collected from our shoppers and entered directly into our web-enabled software. This means that you can access the information from any internet-connected device giving those responsible for managing your business greater flexibility. In addition, our system archives large quantities of data providing you with a variety of ways to apply and measure the information that will help improve your company’s performance.
Upon completion of the evaluation cycle, you will immediately be notified via email that an assessment is available for your review.
The assessment can be viewed, downloaded, exported or forwarded directly from our system to facilitate dissemination throughout your organization.
Upon review of the survey, you will receive an executive summary as well as detailed feedback from our team members regarding the evaluation. Data will be graded according to your previously determined metrics and standards.
To complement the assessment, data can be used for comparative analysis using the same metrics over time, geographic location, industry standards, and other business-related interests.
In addition, our reporting features will enable you to generate customized solutions for continuous improvement throughout your organization.