Your team says every call gets answered and every guest leaves happy. But what's actually happening when no one from leadership is in the room? We send real evaluators to find out — posing as real prospects and real guests — then hand you a clear, honest report you can act on. No contracts. No setup fees. No getting lost in the shuffle.
Whether it's a leasing office or a dining room, what your team tells you and what a prospect or guest actually experiences aren't always the same thing.
Something's costing you conversions between the first call and the signed lease — you just can't see where.
A rushed phone call or a slow follow-up happens long before a prospect ever sets foot on your property.
Same menu, same training — but a completely different experience depending on who's working and who's watching.
Online ratings show you the extremes. They don't show you the everyday moments that quietly add up.
We focus on two industries we know inside and out. Choose your sector to learn more.
From your first conversation with us to a full evaluation report, here's what to expect.
We learn about your business, goals, and the specific experiences you want evaluated.
We craft a customized evaluation program with the right shop types and criteria for your needs.
Our trained shoppers conduct discreet visits — by phone, in person, online, or on video.
You receive a detailed report with actionable recommendations through your client dashboard.
MarketStat, LLC is a family-owned and operated business with over 15 years of experience uncovering exactly what's happening in your leasing office or dining room. We believe every customer deserves an exceptional experience — whether in person, over the phone, or online — without the enterprise price tag.
We specialize in customized evaluations at astonishingly affordable prices, delivering actionable insights that help businesses enhance operations and stand out from the competition.
Access your dashboards and reports through the appropriate portal below.
Ready to start improving your customer experience? Reach out and we'll help you build the right evaluation program — at a price that works for you.
