From the first phone call to move-in day, MarketStat gives property managers and ownership groups a clear, unbiased view of how their teams and properties perform — with a plan to improve.
MarketStat's multi-family evaluations are designed to give leasing teams, property managers, and ownership groups honest, actionable visibility into every part of the leasing journey — from the very first call to the in-person tour.
How does your property look and feel when a prospect arrives? Curb appeal, signage, and common areas all shape the decision to lease.
Are inquiries answered promptly and professionally? We evaluate call handling, follow-up speed, and online response quality.
We assess greeting, needs discovery, product knowledge, tour quality, and closing skills — so you know exactly where to coach.
We identify the moments where leads are lost and provide a roadmap to close more leases from the same traffic.
Every prospect deserves an experience that makes them want to call this place home.
Every property is different. We offer four evaluation formats — use one or combine them for a complete picture.
Our most popular evaluation — a shopper calls the property to assess phone skills, then visits in person to evaluate the tour, leasing office, and agent performance. Bulk discounts available.
Most PopularA focused evaluation of how your team handles incoming calls — responsiveness, professionalism, accuracy, and follow-through. Great as a standalone or part of a larger program.
Best ValueOur shopper visits your property's website and evaluates the online scheduling process and staff response time to an online inquiry, followed by an in-person visit to assess the leasing office, tour, and agent performance.
Two-Touch EvaluationOur most comprehensive evaluation — everything in the onsite shop, plus video documentation of the visit. Video shops are powerful tools for coaching and training — seeing is believing. Available in most markets.
Training ToolA dedicated evaluation of your property's exterior presentation — landscaping, signage, lighting, parking, and overall first impression. Ideal for ownership groups looking to assess properties before and after improvements.
$75 Per ShopManaging multiple communities? We offer volume discounts for portfolios ordering shops across several properties. The more you order, the more you save — contact us to build a program that fits your portfolio size and budget.
Volume DiscountsEvery shop comes back as a fully documented report built on a custom evaluation form. Here's a preview of the format and depth you'll actually receive.
Real client reports are provided privately upon request — this preview uses illustrative sample data.
Here's exactly what happens from your first conversation with us to a completed evaluation in your dashboard.
Tell us about your properties, team, and goals. We'll recommend the right shop types and frequency.
We customize the evaluation criteria to match your brand standards and specific objectives.
A trained shopper poses as a genuine prospect — calling, visiting, or both — with no disruption to your team.
You receive a scored, written report with specific recommendations, available through your Prism client portal.
Contact us today to build a custom evaluation program for your community or portfolio. Pricing starts at just $40 per shop.
Request an Evaluation