Hear directly from property managers and operators who use MarketStat evaluations to improve their teams and their customer experience.
The most valuable insight we've gained from these reports is the balanced view they provide. They don't just help us identify service misses or opportunities for improvement — they also highlight the wins. Being able to recognize and celebrate great service is incredibly important to us. These reports give us the opportunity to let our teams know that we see them, we appreciate the effort they put in, and that their hard work truly makes a difference. That acknowledgment goes a long way in reinforcing positive behavior and building a strong service culture.
Working with MarketStat has been a wonderful experience from our initial inquiry. Our company has very specific KPIs for prospect engagement and sales, which requires significant customization in our shopping reports. The MarketStat team has been incredibly patient and understanding in delivering the precise level of customization we require. Additionally, whenever we need a change, they respond quickly and accurately. They are a valuable partner.
One specific example where the mystery shop reports led to a meaningful change was during our Guest First implementation. The feedback helped us clearly identify where the guest experience wasn't consistently aligning with our expectations, while also highlighting locations and team members who were truly excelling. Using these insights, we were able to reinforce Guest First standards, adjust coaching and training where needed, and celebrate the wins just as intentionally as we addressed the gaps.
Using MarketStat's mystery shopping program gives us an honest look at what a prospect experiences. Sometimes the service we think we're delivering doesn't line up with what a prospect is actually experiencing. The reports have helped me pinpoint specific, company-wide gaps in our leasing presentations and build training around real data.
Working with your team from setup to reporting has been a great experience. Everyone is extremely responsive and genuinely willing to help at every stage. The team is always open to revising forms or making adjustments to better fit our specific business needs, which we truly appreciate. Communication is timely and efficient, and we always feel supported throughout the process.
Working with the team at MarketStat is refreshingly seamless. They helped me customize our shopping report to get the data we need and they are always happy to help with questions. We have used their services for over 5 years and have been very pleased with the results.
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